We Learn Your Store
Products, policies, shipping timelines, refund rules, suppliers, and your support tone — all documented before we go live.
Ravel Groups gives your store a fully trained support team — handling tickets, refunds, disputes, fulfillment, and customer experience across every ecommerce platform.
Shopify · WooCommerce · Amazon · TikTok Shop · Etsy · Magento · Any Platform
Growing ecommerce brands hit the same wall — too many tickets, no trained team, and founders spending hours on support instead of growth.
Hundreds of unanswered tickets hurt your brand reputation and cost you repeat customers every day.
Without a proper process, disputes go unresponded and you lose money that should be yours to keep.
Shipping delays and tracking issues flood your inbox and damage customer trust at the worst time.
No macros, no routing, no SLAs — just a pile of emails with no system or visibility behind them.
Recruitment, training, salaries, and coverage gaps for one agent costs more than an outsourced team.
From first contact to dispute resolution — across every platform you sell on, in your brand voice.
Order queries, product questions, shipping updates, and returns handled in your brand voice.
Zendesk, Gorgias, Freshdesk configured with macros, routing, SLAs, and tagging from day one.
Evidence packages, dispute responses, and recovery strategies for PayPal and card chargebacks.
Liaising with your 3PL, tracking exceptions, shipping updates, and full order resolution.
Policy-based refund review and return processing with escalation rules your team controls.
Ravel Groups plugs into your current store workflow and gives you trained ecommerce support capacity that scales with your order volume — without the overhead of hiring.
Start without building a full internal department from scratch.
Agents understand platforms, tickets, fulfillment, and refunds.
Sensitive actions require your approval before processing.
Consistent macros and workflows on every single response.
Start shared, move to dedicated as your volume grows.
Quality checks and escalation oversight built in daily.
Give Ravel Groups 7 days to handle your support. Review response quality, speed, ecommerce knowledge, and workflow discipline before making any decision.
No lengthy onboarding. No 90-day timelines. We move fast and keep you in control.
Products, policies, shipping timelines, refund rules, suppliers, and your support tone — all documented before we go live.
Macros, tags, SOPs, escalation rules, daily task lists, and reporting format — configured exactly to match your operation.
Agents manage tickets, order requests, fulfillment follow-ups, and escalations with team lead oversight built in daily.
Tell us about your store and current support pressure. We'll recommend the right shared or dedicated setup and get you started within 48 hours.
Outsourcing lets you add trained ecommerce support capacity without recruiting, training costs, fixed salaries, absence coverage, or daily quality management. You get an experienced team for a fraction of the cost of one hire.
We work across all major ecommerce platforms — Shopify, WooCommerce, Amazon, TikTok Shop, Etsy, Magento, and more. For helpdesks: Gorgias, Zendesk, Freshdesk, Intercom, Shopify Inbox, Gmail, and Outlook.
Yes. Shared agents are a flexible, cost-effective starting point for stores that need support capacity but aren't ready for a dedicated full-time agent yet.
Absolutely. You can start shared and move into dedicated coverage as your ticket volume, order volume, and operational needs grow over time.
Yes. We review refund and cancellation requests using your policy and escalation rules. Sensitive actions can require your explicit appro