💬
Email & Chat
Customer questions, complaints, product queries, and daily ticket handling.
Plug-In Ecommerce Support Team
Scale Your Store Without Building an In-House Support Team
Ravel Groups gives ecommerce brands trained agents who handle customer tickets, order updates, refunds, disputes, fulfillment follow-ups, and daily support operations — so your team stays focused on growth.
Shopify · WooCommerce · Amazon · TikTok Shop · Etsy · Magento · Any Platform
✓ No credit card · ✓ Live in 48 hours · ✓ No long-term contracts
Shared or dedicated agents SOP-based operations 7-day free trial
Ravel Support Command Center
Live
Live Support Flow
ManagedTicket: "Where is my order?"Tracking checked, order reviewed, reply prepared.
trackingshopifyreply-ready
Refund request receivedPolicy checked. Escalated for approval before action.
refundescalated
Chargeback — PayPal disputeEvidence package prepared and ready to submit.
disputeevidence-ready
0Tickets
0Escalations
0Reports
Platforms & tools we support:
ShopifyWooCommerceAmazonTikTok ShopEtsyGorgiasZendeskPayPal DisputesFreshdesk
The Scaling Problem
Growth Gets Messy When Support Is Still Manual
More orders mean more tickets, more refund pressure, more tracking questions, and more fulfillment follow-ups. The founder becomes the support manager before the business is ready for a full team.
📩
More orders create more tickets
Scaling ads and orders means more "where is my order?", refund, cancellation, and product questions flooding in daily.
⏰
Founders keep jumping into emails
Your time gets eaten by repetitive support instead of growth, product, and marketing decisions that matter.
💸
Delayed replies hurt trust and revenue
Slow support creates bad reviews, refund pressure, repeat tickets, and customer frustration that compounds.
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In-house support gets expensive early
Recruitment, salaries, training, SOPs, quality checks, absence, and turnover become a whole new workload.
Smarter Support Capacity
A Better Alternative to Hiring Before You're Ready
Get trained ecommerce support coverage without committing to full in-house payroll and management overhead.
❌ Hiring In-House
- Recruit and interview agents
- Train from scratch — weeks of ramp-up
- Pay fixed salaries even in slow periods
- Build SOPs and workflows yourself
- Manage daily quality and performance
- Handle absence, turnover, sick days
- Scale slowly and expensively
✅ Ravel Groups
- Trained ecommerce agents — ready fast
- Experience across all major platforms
- Shared or dedicated coverage options
- SOP-based support from day one
- Team lead oversight and quality checks
- Flexible scaling up or down anytime
- Start with a 7-day free trial
What We Handle
Support, Orders, Fulfillment, Refunds, and Daily Operations
🛒
Order Management
Order lookups, status checks, edits, cancellations, and customer updates.
🚚
Tracking Updates
Tracking checks, delivery updates, delayed fulfillment replies, and follow-ups.
🤝
Supplier Follow-Ups
Supplier coordination, fulfillment checks, batch updates, and internal notes.
↩️
Refunds
Policy-based refund and cancellation reviews with escalation rules.
📦
Returns
Return, exchange, missing item, damaged item, and replacement support.
🧾
Chargebacks
Chargeback and PayPal evidence support, timelines, and response drafts.
🎧
Helpdesk Setup
Gorgias/Zendesk ticket management, macros, tags, views, and escalations.
⚙️
App Support
Support with tracking, reviews, subscriptions, returns, and ecommerce tools.
📊
Daily Reports
Daily summaries, escalations, open issues, and operational visibility.
Why It Works
Built for Lean Ecommerce Teams That Need Support Without Extra Headcount
Ravel Groups plugs into your current store workflow and gives you trained ecommerce support capacity that can scale with your order volume — without the overhead.
Plug-in support team
Start without building a full internal department from scratch.
Ecommerce-trained agents
Agents understand platforms, tickets, fulfillment, and refunds.
Clear escalation rules
Sensitive actions require approval before any processing.
SOP-backed replies
Human support with consistent macros and workflows daily.
Flexible coverage
Start shared, scale to dedicated when your volume grows.
Team lead monitoring
Quality checks and escalation oversight built in always.
7-Day Free Trial
Test the Team Before You Hire Anyone
Give Ravel Groups 7 days to handle selected support and operations tasks. Review response quality, speed, ecommerce understanding, and workflow discipline before making any decision.
Real tickets, not a demoNo credit card requiredNo long contractEscalation rules built inContinue only if satisfied
Process
Simple Setup. Clear Workflow. Managed Support.
From sign-up to live support in 48 hours. No lengthy onboarding timelines.
We Learn Your Store
Products, policies, shipping timelines, refund rules, suppliers, and support tone — all documented before we go live.
We Set the Workflow
Macros, tags, SOPs, escalation rules, daily tasks, and reporting format — configured to match your operation.
We Handle Support
Agents manage tickets, order requests, fulfillment follow-ups, and escalations with team lead oversight daily.
Add Support Capacity
Start Without Hiring In-House
Tell us about your store and current support pressure. We'll recommend the right shared or dedicated support setup and get you started within 48 hours.
FAQ
Quick Answers Before You Start
Why outsource instead of hiring in-house?
Outsourcing lets you add trained ecommerce support capacity without recruiting, training, fixed salaries, absence coverage, or daily quality management. You get an experienced team for a fraction of the cost.
Which platforms do you work with?
We work across Shopify, WooCommerce, Amazon, TikTok Shop, Etsy, Magento and more. For helpdesks: Gorgias, Zendesk, Freshdesk, Intercom, Shopify Inbox, Gmail, and Outlook.
Can I start with shared agents?
Yes. Shared agents are a flexible starting point for stores that need support but are not ready for a dedicated full-time agent.
Can I move to dedicated agents later?
Yes. You can start shared and move into dedicated coverage as your ticket volume, order volume, and operational needs grow.
Can you handle refunds and cancellations?
Yes. We review refund and cancellation requests using your policy and escalation rules. Sensitive actions can require your explicit approval before we process anything.
Can you support chargebacks and PayPal disputes?
Yes. We help organize tracking proof, order timelines, customer communication, and response drafts. Final outcomes depend on your processor's review.
Will sensitive actions require approval?
Yes. Refunds, reships, replacements, discounts, and high-risk cases can be restricted and escalated before action is taken.
What happens after the 7-day trial?
We review the trial together, share what was handled, and recommend the best shared or dedicated support setup for your store. No pressure to continue.
Ready to Scale?
Grow Faster Without Letting Support Slow You Down
Ravel Groups helps ecommerce brands add reliable support capacity, protect customer experience, and reduce founder workload — without building an in-house team from scratch.